At Omnidots, our focus is the customer.
We're looking to hire a Customer Success Manager for our team. This role involves ensuring our customers receive excellent service. Join us to help Omnidots grow while satisfying our customers and delivering high-quality experiences.
A day as a Customer Success Manager at Omnidots involves sales updates, onboarding new customers, introducing them to our products and software, and assisting with their projects. Customers rely on you for answers and ideas. You'll also be responsible for detailed documentation to promote transparency and collective success 🎉
Feel the spark? Delve in further! 👇🏽
About us
Omnidots is a market leader 🚀 pioneering the latest technologies that save our customers valuable time and drastically boost their efficiency. We are the only vendor in the industry that offers a fully integrated and automated solution to perform and analyze construction vibration measurements instantly 🌟. We pride ourselves on being at the forefront of innovation, continually pushing the boundaries and setting industry standards.
We're on a journey towards our Big Hairy Audacious Goal (BHAG), and we're looking for you to be a part of it. Join Omnidots to make a global impact 🌏✨.
We pride ourselves on fostering a collaborative and empowering work culture where creativity and initiative are celebrated! 🎉
About the role
As a Customer Success Manager, you'll help our customers get the most out of our products and services. You'll work with a team of colleagues who also prioritize customer satisfaction.
What you will be expected to do
- Customer Onboarding: When a new customer joins, you'll collaborate with our sales team to gather the necessary information. You'll explain our products, our software platform, and help them utilize our solutions.
- Customer Support: You'll be the point of contact for customer queries, addressing their questions and suggestions and ensuring their issues are resolved quickly.
- Relationship Building: By supporting customers from the start and throughout their journey, you'll build lasting relationships. Your commitment to their success will help our customer community grow.
- Documentation: You'll ensure every interaction and action is accurately documented. This information will be shared with your team for transparency and collaboration.
Requirements & skills
- Bachelor's degree or equivalent experience
- Preferably experience with customer contact, account management, or a related field.
- Exceptional communication skills and a knack for connecting with people.
- Strong command of English in both verbal and written communication. Proficiency in French would be highly beneficial but is not a requirement.
- Problem-solving abilities that would make Sherlock Holmes proud.
- Detail-oriented and analytical.
- A knack for teamwork and getting things done.
- Contagious enthusiasm and a can-do attitude.
What do we offer?
- A pivotal role in a dynamic, fast-paced, innovative global enterprise 🚀.
- A one-year contract with the possibility of a permanent contract afterward 📆.
- Competitive remuneration includes pension 💰, 25 days paid leave 🌴, and full travel compensation 🚉.
- NS Business Travel Card for those commuting via public transport 🚆.
- Complimentary fresh fruit 🍎, beverages 🥤, gourmet coffee ☕, smoothies 🥤, and snacks 🍪 in the office.
- Hybrid Work Model: Embrace the flexibility of working from home while joining us in the office on Mondays, Tuesdays, and Thursdays as a minimum 🏡. You're always welcome to come in more frequently if you prefer!
- Flexible working hours - we support your need for flexibility 🕑.
- A lot of freedom and flexibility to organize your own work ✌️.
- Exciting events like dine-outs 🍴, game nights 🎮, and other team activities 🎉.
- A supportive team focused on making a global positive impact with cutting-edge technologies 💡.
- The chance to be part of a team that believes the customer's smile 🙂 is the ultimate win!
Let's Connect
If you’re interested in this role, please send your application (resume and cover letter) to hr@omnidots.com. The application deadline is April 26, 2024, and recruitment is expected to be completed by the end of April.
Please note that applications will be reviewed continuously, and interviews will be planned as soon as a suitable candidate is identified.
We are proud to foster a workplace free from discrimination. We welcome diversity of experience, perspectives, and various backgrounds, as we believe it creates a better work environment. We will give your application fair consideration regardless of your identity.
